Austin Water has confirmed that customers can resume normal water use following the completion of repairs on a leaking 48-inch water line near the Davis Lane pump station in Southwest Austin. Crews also performed routine procedures to flush and disinfect the repaired lines.
“Thanks to our community’s conservation efforts, we maintained sufficient water storage in our reservoirs and stable system pressure throughout the repair process,” said Austin Water Director Shay Ralls Roalson. “Area customers can expect repair completion notices through the My ATX Water portal to let them know the system is back to normal.”
Roalson commended Austin Water employees, contractors, Bowie High School administrators, and other partner City departments for their coordination in ensuring a safe and efficient effort. Over the last 36 hours, dozens of water utility employee volunteers distributed nearly 3,500 cases of water at a distribution point set up at Bowie High School.
During the repair period, Austin Water call volume remained near normal with no increased reports of outages in the affected area. Customers experiencing any water service issues are encouraged to contact Austin Water’s Customer Service Contact Center at (512) 972-1000 and select Option 1 to report concerns.
Austin Water provides safe, reliable, high-quality, sustainable, and affordable water services that have met the community’s needs for over 100 years. The utility services over 1 million people in the Austin metropolitan area across more than 548 square miles.