Legal firms can easily become overwhelmed by the day-to-day bustling around after vital tasks, leaving more tedious duties needing to be completed, but a lack of time or in-house staff makes it nearly unmanageable.
For firms facing these types of challenges, working with a record retrieval service may not only be viable but also highly beneficial.
"When you think about even just kind of the sheer volume, one of the benefits of working with an outsourced partner, or true BPO organization like Peak Outsourcing, is that you've got a sense of scale,” James Reynolds, vice president of Client Services for Peak Outsourcing International, told the Austin Journal. “So we are kind of involved in various particular areas of the process, so it allows us to be very, very specialized, which drives additional efficiency. We work with multiple clients, and so various clients have different ways of doing things.”
Record retrieval services can assist firms in gathering medical and legal documents, protected information and other records much more quickly while working to eliminate the possibility of errors so a firm can focus its time, money and manpower on more important tasks like business development, American Retrieval said. A partnership between a legal firm and record retrieval service, like Peak Outsourcing, is something that can not only benefit the company, but also its clients.
"There's considerably different work functions or tasks that are part of the record retrieval process," Reynolds said. "So not only do we contact somebody, we help people fill out these forms, which is a very, very detailed process. This could take up to an hour, an hour, more than an hour to help someone kind of figure out, you know, how do you fill out 45 different pages of documentation."
Such a partnership can allow for the offset of unpredictable record retrieval costs, the agency said, while also helping to eliminate human error.
Reynolds said that other tasks are done when retreiving records that go far beyond basic contacting a facility and helping people complete the documentation needed for cases.
"Once all of this paperwork is received, it all has to be organized and, in some cases, redacted. And in some cases, search for duplicates because the entire process needs to be also very concise, we ensure we are submitting the appropriate documentation and there aren't duplicates. Those types of things. So it's a pretty detailed process."
Depending on the record retrieval services expertise, outsourcing these types of items can also help legal firms also not have to deal with other issues such as unsecured systems, slow record request delivery speed and inaccurate or missing records, according to American Retrieval. Outsourcing record retrieval for cases, Reynolds said, really allows for a firms time and resources to be focused on more important items while still obtaining the vital information and truly benefits all parties involved. .