A privately-owned company called mindStart provides outsourced customer service to small and medium business owners and celebrates its five year anniversary.
According to a press release by mindStart, the company has been in business since 2016, having expanded from its Austin offices to 15 states in the U.S. and Guadalajara, Mexico.
"While clients span a number of industries, mindStart has established a reputation for helping some of the newest tech start-ups manage their rapid growth mode by supporting new customers with product questions, technical troubleshooting and returns or re-order," the press release states. "Unlike offshore-based call-centers, the mindStart difference is in its intensive product training and extremely high satisfaction scores."
The press release states that since 2019, the team has increased 195% in full-time staffing, with several other part-time roles to service customers needing 24/7/365 coverage across their customer touch-points.
The company's goals for 2022 are to invest in additional customer service agents, leverage the recently established nearshore team and build out additional infrastructure to optimize team performance, told by the press release.
"Our goal is to change the perception of the customer service industry by offering a five-star customer service program that our clients – and their customers – actually enjoy," the press release states. "This includes multi-channel (phone, email, chat, social) support with various options for hours of operation, including 24x7."